• Contact customer service at 757-593-3137
• Merchandise must be returned in original packaging.
• Return your purchase with a copy of your bill by U.P.S. or U.S.
  Mail. For your protection, insure your package.
• You may make another selection or have your money completely
  refunded less the restocking fee.
• Shipping charges are not refundable.
• A 15% restocking fee applies to all returns. 

CANCELLATION POLICY: 

Customers have 24 hours from the time of purchase to cancel any order free of charge.  Please contact customer service at 1-757-593-3137 or email us at support@mylighthousecollectible.com to initiate the cancellation.    If 24 hours has already elapsed and an order has already been shipped, please refer to our exchange and return policy above.   

SPECIAL NOTE ON GOODS DAMAGED IN SHIPMENT:

Be sure to inspect your shipment as soon as it arrives. If the product has been damaged during shipment, please contact us immediately for return instructions, as we only have a  limited amount of time to file a claim with the shipping company.  All items are 100% gauranteed and will be replaced no questions asked.  Our customers deserve the very best possible customer service and this is our commitment to you.  We are super friendly with a goal towards providing our customers unmatched quality and service, please do not ever hesitate in phoning or emailing us with any concerns you may have.  

STORE HOURS:

Daily Mon-Fri 9:00 a.m. to 5:00 p.m. EST
Email: 24/7, A representative will reply within 24 hours.